Everything below is measured against 800 ranking spa listings across 40 US cities, not against a generic local SEO checklist. The full measurement sits on the spas benchmark page.
Where these come from. Google Maps results for “spa in {city}” across 40 US cities, collected 1 September 2026, signed out. Re-measured quarterly. Full method and findings.
Your details exist in dozens of places you did not put them: aggregators, directories, maps providers, apps that licensed a data feed years ago. Each stale copy is a small contradiction, and contradictions are what make Google less confident about you.
The visible cost is a customer at a closed door. The invisible cost is a profile Google trusts slightly less than the one across the street.
This is unglamorous work with no interesting story attached, which is exactly why it is usually the thing nobody has done.
A single record per location, owned by you, that every publisher reconciles against. For a group of spas that means the same discipline applied identically at every site, including the ones that were acquired and never fully migrated.
Duplicate suppression, because a second listing for the same location splits your reviews and your authority between two profiles that both look half-dead.
Ongoing reconciliation rather than a one-off cleanup. Feeds refresh, and a directory you fixed in March will be wrong again by September if nothing is watching it.
What the engagement actually contains, and what each part is measured against.
| Included | What it means in practice |
|---|---|
| Single source of truth | One authoritative record per location that every publisher reconciles against, owned by you rather than by a vendor. |
| Duplicate detection and suppression | Duplicates split reviews and authority between two half-dead profiles. Finding them is the easy part; getting them merged correctly is not. |
| Ongoing reconciliation | Feeds refresh. A directory corrected in March will be wrong again by September unless something is watching it. |
| Coverage reporting | Which publishers are correct, which are stale and which never accepted the update, named rather than summarised as a percentage. |
| Reported against the benchmark | Every metric shown next to the measured figure for spas, so a number is always "against what" rather than floating on its own. |
| Per location, never per group | A group average hides your weakest site. Everything is reported per location first and rolled up second. |
One authoritative record per location, owned by you. Everything downstream reconciles to it, and it outlives any vendor relationship.
Before pushing anything out. Publishing to a duplicate makes it healthier, which is the opposite of what you want.
Named publishers with a status each. "94% consistent" is not a status, it is a way of not saying which six percent.
Feeds refresh and corrections decay. Anything fixed once and never rechecked will be wrong again within two quarters.
The median ranking listing carries 28, with the middle half between 2 and 163. That spread is the real answer: there is no single threshold. The full measurement, including how it differs by city size, is on the category page.
Lower than you have been told. 73% of ranking listings sit at 4.5 or above, which means one in four does not. Rating decides who clicks you, not whether you appear.
Less than it did as a direct ranking factor, and more than people now assume as a trust signal. The clearer cost is a customer sent to an old address, which no ranking argument covers.
Records decay. Feeds refresh from sources you do not control and a directory corrected once will drift back within a few quarters. This is maintenance, not a project.
The free audit reads your live Google profile and puts it against the measured benchmark for your category.