Four layers that close the accountability loop, from signal detection across IVR, reviews, ads, and listings to confirmed resolution, with timestamps at every step.
Pattern-based risk detection across all location signal surfaces. Health score threshold breach, call handling drift, repeated negative sentiment clusters, stock mismatch patterns, and regional performance variance spikes, all surfaces, all locations, simultaneously.
Alert contains risk type, data evidence, and required action. Location owner and regional head notified simultaneously. No sequential escalation delay. Alert clock starts on delivery.
Stakeholder must mark status at each stage. System logs response time at every transition. Acknowledgement pauses the escalation clock. Resolution closes the loop and feeds back into the accountability score.
No acknowledgement within configured SLA triggers reminder. No resolution within configured window escalates to next hierarchy level. Pattern repetition across a region triggers central ops alert. All thresholds configurable, escalation logic non-removable.
How long between alert delivery and first stakeholder response. Tracked per location, region, and org.
How long between acknowledgement and confirmed resolution. Feeding into accountability score.
Volume of open risk items past SLA threshold at any given point. Executive-level visibility.
0-100 composite per location, city, region, org. Rolling 30-day. Benchmarked against network average and top performer.
A dashboard shows you call volume dropped at location 47. The Risk Engine detects the pattern, notifies the location owner and regional head simultaneously, enforces a response within your configured SLA, escalates if non-response occurs, and records the resolution time against the accountability score.
The difference is not the data. It is what happens after the data is seen.
The diagnostic pilot deploys the full Risk Engine across 20–40 of your locations in 30 days.
Apply for Pilot →The Locus Intelligence Risk Engine is the core governance layer: four layers that take a location health signal from detection to confirmed resolution, with timestamps at every step. It is built for enterprise brands with 75 to 200 dealer or franchise locations in India where the gap between knowing about a problem and enforcing a resolution is where revenue leaks.
Risk Detection · Accountability Trigger · Mandatory Response Loop · Escalation Logic. Each layer feeds the next. No signal drops without a resolution.
Health score threshold breach · Call pattern drift · Negative sentiment clusters · Stock mismatch · Regional performance variance spike
Acknowledge → In Progress → Resolved. System logs response time at every stage. Pattern repetition triggers central ops alert automatically.
A monitoring tool detects a problem and reports it. The Locus Intelligence Risk Engine detects a problem, triggers a mandatory acknowledgement from the responsible owner, tracks the resolution status in real time, and escalates automatically if the loop does not close within the configured SLA. Detection without enforcement is just reporting. The Risk Engine closes the loop, that is the structural difference.
The Risk Engine monitors four signal surfaces per location (IVR and call analytics, online reviews, digital advertising performance, and listing health. When any signal surface shows a threshold breach) a missed call SLA, a cluster of negative reviews, a listing accuracy drop, an ad performance variance. The Detection Engine flags it within 60 minutes and triggers Layer 2, the Accountability Trigger.
If the location owner does not acknowledge the alert within the configured window, the system sends an automatic reminder. If the alert remains unacknowledged after the second window, it escalates to the regional head with full context, the risk type, the data evidence, and the time elapsed without response. If it remains unresolved at the regional level, it escalates to central operations. Every step is timestamped and logged permanently.
Yes. The escalation hierarchy in Locus Intelligence is fully configurable: location owner, city head, regional head, zonal head, national operations, and any custom levels in between. SLA windows at each level are independently configurable. The escalation mechanism itself is non-removable from any deployment, it is the governance foundation. The structure is yours; the enforcement is mandatory.
The Accountability KPI score is a 0 to 100 composite calculated from acknowledgement time, resolution time, percentage of unresolved risk items, and pattern repetition frequency at each location. It rolls up through the hierarchy, location scores aggregate to city, city to region, region to zone, zone to national. The score is rolling 30-day and benchmarked against the network average and the top performer at every level, so relative performance is always visible.
Risk alerts in Locus are triggered by threshold breaches across multiple signal types: health score drops below a defined threshold, rating drops of 0.3 stars or more within 7 days, review clusters with negative sentiment on a specific topic, call handling pattern drift where response time exceeds SLA, NAP data inconsistencies detected across platforms, and regional performance variance spikes where one region diverges significantly from the network average. Each alert type has configurable sensitivity levels.
When a risk alert fires, Locus automatically notifies the assigned location owner with the alert type, data evidence, and required action. The regional head receives simultaneous visibility. If the location owner does not acknowledge within the configured SLA window, a reminder fires. If resolution is not confirmed within the escalation window, the alert automatically escalates to the next level in the hierarchy. Every step is logged with timestamps, creating an auditable accountability trail.
Yes. Alert thresholds, SLA windows, escalation timelines, and notification recipients are all configurable per brand during onboarding. The escalation logic itself, meaning the requirement that all alerts have an assigned owner and a mandatory response loop, is not removable. It is the core governance mechanism that distinguishes Locus from a reporting tool.