A 0–100 composite score for every location, city, region, and org. Rolling 30-day. Benchmarked against your network average and top performer. Visible on every page in Locus Intelligence.
The Accountability KPI is a 0–100 composite score calculated from acknowledgement time, resolution time, unresolved risk volume, and repeat incident rate. It rolls up from location to city to region to org, giving HQ a single number per level of the hierarchy.
Governance metrics appear on every location page in Locus Intelligence. Not only in dedicated reporting views. Regional heads and HQ see accountability status in context, not in isolation.
Time from alert delivery to first stakeholder response. Tracked per location and rolled up by region.
Time from acknowledgement to confirmed resolution. The core operational KPI for location governance.
Percentage of open risk items that have exceeded the configured resolution window. Executive red flag.
Locations with recurring risk patterns of the same type. Structural issue indicator, not one-off failures.
How often alerts reach the next hierarchy level. High frequency = accountability breakdown at location level.
Direction of the accountability score over the rolling window. Improving, stable, or degrading.
The diagnostic pilot runs the full governance layer across 20–40 of your locations for 30 days.
Apply for Pilot →The Locus Intelligence Governance layer converts location-level operational signals into a structured accountability score, per location, per city, per region, per org. It is built for COOs and CMOs at multi-location home improvement brands in India who need a single, consistent measurement framework that holds every level of the network accountable in real time, not at the end of a quarterly review.
0–100 per location · Rolls up to city, region, zone, org · Rolling 30-day · Benchmarked against network avg and top performer
Acknowledgement time · Resolution time · % unresolved risk items · Pattern repetition · Call handling SLA compliance · Response quality
Every level sees its own score and the scores below it. HQ sees full distribution. Regional heads see their cluster. Location owners see their own performance.
The Locus Intelligence Accountability KPI score is a 0 to 100 composite score per location, calculated from acknowledgement time on risk alerts, resolution time, percentage of unresolved items, and pattern repetition frequency. It is rolling 30-day, meaning it reflects the most recent 30 days of performance, not a point-in-time snapshot. It is benchmarked against both the network average and the top performer, so every location knows where it stands relative to the rest of the network.
Locus Intelligence measures pattern-based performance, not individual incidents. A single missed call is not a governance event. A location that shows repeated missed callbacks, declining health scores, and unresolved risk alerts over 30 days is a governance event, because it represents a structural gap, not a one-off failure. Escalation surfaces structural patterns to regional heads, not individual blame to dealers. The framing is operational risk, not personal accountability.
The 0 to 100 accountability score methodology is standardised across all deployments: this is non-negotiable, as consistency of measurement is the governance foundation. However, the weighting of individual KPI components and the SLA thresholds used to trigger risk alerts are configurable per location type. A company-owned experience centre and an independent multi-brand dealer can have different SLA standards while both contributing to the same standardised score framework.
Locus Intelligence uses three visibility mechanisms. First, Governance Metrics appear on every page in the platform: score, trend, and risk status are always in context. Second, the network health distribution shows HQ the full performance spread, top performers, average, and underperformers, in a single view. Third, Scheduled Reports deliver white-label PDF summaries to the right stakeholders at the right cadence, weekly, biweekly, or monthly, so governance is visible without requiring HQ to log in daily.
Governance measures and enforces what has already happened: response times, resolution rates, accountability scores. It is the operational backbone. The Intelligence layer looks forward, predictive risk classification, revenue monitoring, benchmarks, and directional forecasts. Governance tells you where the accountability gaps are. Intelligence tells you which locations are heading toward failure before the gap becomes a crisis. Both layers are active simultaneously in the Locus Intelligence platform.
The Locus accountability score is a 0 to 100 composite metric calculated on a rolling 30-day basis. It incorporates average acknowledgement time for risk alerts, average resolution time from alert to confirmed closure, percentage of unresolved risk items within the window, review response rate and response time, and GBP data accuracy. The score is calculated at location level and rolled up to city, region, and organisation level. It appears on every page in the Locus dashboard as a persistent governance metric.
Yes. Location owners, regional heads, and HQ all see accountability scores relevant to their scope. A location owner sees their own score and how it compares to the network average and top performer. A regional head sees all location scores in their region. HQ sees the full network. This transparency is deliberate. Visible accountability scores change behaviour without requiring manual management from HQ.