Question
How does online reputation management work?
Reach · AttractShort answer 34 words
It works by watching the sources where you are reviewed, replying quickly, asking for new reviews, and fixing the issues reviews reveal. Over time, recent and balanced reviews shape what people and engines see.
The fuller answer
The loop is monitor, respond, ask, learn.
Tools can draft replies and flag problems, but a person should approve what is posted. See review response examples.
- Monday
Check new reviews on every platform.
- Tuesday
Reply to all, escalate the serious ones.
- Midweek
Send review requests to recent customers.
- Friday
Note recurring issues for operations.
Your next steps
Today
- Set up review alerts.
This week
- Run the routine once.
This month
- Report rating and response time per location.
Reach by Locus IntelligenceReach keeps every location accurate and answers its reviews, per location, with approval before anything posts. Free for one location, no card.
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Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval