AI receptionist and lead inbox for every location
Every call answered.
Every lead followed up.
Desk is the AI receptionist for every one of your locations: calls, WhatsApp, website chat and forms answered in seconds and followed up until they book. Desk does the work, your team approves what matters.
Free planNo credit cardCalls, WhatsApp, chat and forms
- Calls
- Website chat
- Forms
- Google Maps messages
DeskHarbor Hotels · 24 properties · tonightEvery conversation, one inbox. Routed by property, answered by Desk, handed to a person when it matters.See one night
Four properties, four channels, one inbox. Desk answers in seconds and follows up until the guest books.
The gap
The lead you answer first is the one you win.
Leads contacted within an hour are about seven times as likely to qualify as those contacted an hour later.
Harvard Business Review, March 2011of consumers would avoid a business when its information online is wrong, including phone and hours.
BrightLocal, Local Consumer Review Survey 2023A call that goes unanswered after hours is a guest who may not call back. An AI receptionist picks up on the next ring, every hour of the day, and a missed call text back reaches the ones who hang up.
See one evening at Harbor Hotels MidtownAfter 7 PM
The front desk closes. Desk does not.
One property, one evening at Harbor Hotels Midtown. Scroll to follow it through.
- 017:42 PM, a call goes unansweredThe desk is checking in a group. The traveler would have moved on to the next hotel.
- 02Answered, then a missed call text backThe AI receptionist picks up the next ring. If the caller hangs up, a missed call text back goes out on WhatsApp within seconds.
- 03Room held, booked directAvailability checked, the rate quoted, the booking confirmed and added to the PMS.
- 04Followed up until arrivalPre-arrival reminder, transfer offer, and a review request the morning after checkout.
Tom A. calling from the Google Maps listing.
Rang six times at the front desk. The team was checking in a group of twelve.
Without Desk: voicemail, no callback, and a traveler who books the next hotel on the list.
What the desk saw
A missed-call notification at 7:42 PM. Nothing else.
Every channel
One AI receptionist, every channel.
Each channel works a little differently. Desk answers on all of them and lands every conversation in one lead inbox, routed by location.
What Desk does here
Calls
The AI receptionist answers on the next ring when the desk cannot, in the caller's language. It checks availability and rates for that property, books or holds the room, and sends details by SMS or WhatsApp.
Every conversation lands in the lead inbox, routed to its location, with the full history attached.
What your team gets
- Answered on the next ring, every hour
- Quotes only what the PMS shows for that location
- Books, holds or routes, then confirms in writing
- Hands over to a person with the transcript attached
Automations and follow-ups
Nobody waits. Nobody slips.
Desk keeps every conversation moving on its own, and asks you only when something needs judgment.
- Pre-arrival reminder three days before check-inruns on its own
- Check-in details on the morning of arrivalruns on its own
- Airport transfer offer with the reminderruns on its own
- Late checkout reminder at 10 AMruns on its own
- Appointment or table reminder, 24 hours aheadruns on its own
- No-show follow-up with a rebooking linkruns on its own
Every rule runs per location, in the language the guest wrote in.
Your team's view
What your team sees every morning.
Overnight, by property
| Midtown | 14 of 14 |
| Covent Garden | 9 of 9 |
| Dubai Marina | 11 of 11 |
| Marine Drive | 6 of 7 |
Conversations answered after hours
Booked by Desk
Where they came from
- 11 missed calls answered
- 8 WhatsApp conversations
- 4 website chats
Waiting for a person
Answered within a minute, by region
The basics
What is an AI receptionist?
An AI receptionist, also called a virtual receptionist or an AI answering service, answers your calls and messages when nobody else can, understands what the caller wants, gives accurate answers from your own information, books or routes the request, and hands over to a person when it should.
For a business with locations, it works per location: each property or branch has its own hours, availability, prices and policies, so the answer in Midtown is not the answer in Marine Drive. Unlike a traditional answering service, which takes a message for someone to act on later, it resolves the request on the spot and only escalates what needs a person. Desk connects the receptionist to the same lead inbox as WhatsApp, website chat, forms and email, so every conversation, on every channel, is answered once, logged once and followed up until it closes.
How Desk works
- Answer every call, message and form in seconds, on every channel, at every hour.
- Resolve the request from your own information: availability, prices, hours, policies, then book or route it.
- Follow up with reminders, nudges and review requests until the conversation closes, and hand over when a person is needed.
Built for
- Brands with 2 to 10,000 locations
- Hotels, clinics, dealers and franchises
- Single locations, on the free plan
- Teams that want to approve anything sensitive
Compare
Why not an answering service, a call center or a chatbot?
Swipe sideways to see every column.
 | Answering service | Call center | Generic chatbot | CRM alone | |
|---|---|---|---|---|---|
| Answers calls after hours | In seconds | Takes a message | If staffed | ||
| WhatsApp, chat, forms and email too | One inbox | Phone only | Chat only | Logs them | |
| Knows each location's availability and rates | From a script | Generic answers | |||
| Books and routes the request | Takes a message | Sometimes | |||
| Follows up until it closes | Reminders, reviews | If someone remembers | |||
| Hands over to a person, with approval | Rarely | Manual |
Where it fits
Answering is step three. The rest is connected.
- 01 Attract
Named in search, maps and AI answersExplore Visibility - 01 Attract
Profiles, reviews and posts kept rightExplore Reach - 03 NurtureAn AI receptionist for every call and messageYou are here
- 01 Attract
Local ads measured in the calls Desk answersExplore Ads
Pricing
Start free. Pay for what Desk handles.
Pay as you go
Calls, WhatsApp and email added, billed per conversation Desk handles. No seats, no minimum.
Start freeBusiness
Many locations, routing by region, team roles, CRM and PMS sync, scheduled reports.
See plansRunning 50+ locations? Desk is included in Locus Intelligence Enterprise.
FAQ
Desk, answered.
What does an AI receptionist do?
It answers calls and messages the moment they arrive, understands the request, answers from your own information, books or routes it, and follows up. Desk does this for every location, on calls, WhatsApp, website chat, forms and email.
Is Desk a virtual receptionist or an answering service?
Both names fit, with one difference. An answering service takes a message for someone to act on later. Desk resolves the request on the spot, from each location's own availability, prices and policies, and hands over only what needs a person.
Does Desk replace my front desk or call center?
No. Desk answers what nobody else can: after hours, during the rush, and on channels your team does not watch. Anything that needs a person is handed over with the full conversation attached.
Which channels does it answer?
Phone calls, WhatsApp, website chat, forms, email and Google Maps messages. Every conversation lands in one lead inbox, routed to the right location.
Where does it get its answers?
From your own information: hours, availability, prices, policies and FAQs for each location, plus your PMS or booking system when connected. It does not guess, and it says so when it does not know.
Can it book directly?
Yes, when your booking system or calendar is connected. Otherwise it holds the request, confirms the details and routes it to your team.
Do I approve what it says?
You decide. Routine answers run on their own. Anything you mark as sensitive, such as refunds, discounts or complaints, waits for a person.
Does it work for a single location?
Yes. The free plan covers one location with website chat and forms. Add calls and WhatsApp when you need them.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval