CRM for multi-location businesses
One thread per guest.
Across every channel.
Desk keeps every call, WhatsApp message, chat, form and email in one lead inbox, grouped by guest, routed by location, with the stage and the next step visible to the person who owns it.
Free planNo credit cardSyncs with your CRM on Business
- Lead inbox
- Roles by location
- Salesforce
- HubSpot
- Zoho
The lead inbox
A CRM built around conversations.
What Desk does here
One thread per guest
A guest calls, then writes on WhatsApp, then fills a form. Desk groups it as one guest with one history, so nobody asks the same question twice.
Every conversation is logged against the guest, with the full history attached.
What your team gets
- Threads grouped by guest, not by channel
- Every reply logged against the guest
- Stage and next step visible
Where it fits
One part of Desk. The rest is connected.
- 01 Attract
Named in search, maps and AI answersExplore Visibility - 01 Attract
Profiles, reviews and posts kept rightExplore Reach - 03 Nurture
The lead inbox that connects every channelYou are here - 01 Attract
Local ads measured in the calls Desk answersExplore Ads
FAQ
CRM, answered.
Is Desk a CRM?
Desk is a lead inbox with the parts of a CRM that conversations need: one thread per guest, stage, next step, owner and history. It syncs with your CRM on the Business plan.
Which CRMs does it connect to?
The Business plan syncs with CRM and PMS systems. Salesforce, HubSpot and Zoho are among the integrations listed on the Enterprise page.
Can each location see only its own leads?
Yes. Roles by region and brand decide who sees and replies to what.
Does it replace my CRM?
Not unless you want it to. Many teams keep their CRM and use Desk to answer and follow up, with the leads synced across.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval