AI answering service for businesses with more than one location
Every call picked up.
Every answer right for that location.
Desk is an AI answering service built for locations: it answers the phone on the next ring, in the caller's language, from that location's own hours, availability and policies, and hands over to a person when it should.
Free planNo credit cardPer location
- Calls
- After hours
- Handover to a person
- Calls from the Maps listing
The gap
A message taken is not a caller helped.
Leads contacted within an hour are about seven times as likely to qualify. A voicemail is not contact.
Harvard Business Review, March 2011of consumers would avoid a business when its information online is wrong, including phone and hours.
BrightLocal, Local Consumer Review Survey 2023An answering service takes a message for someone to act on later. An AI answering service resolves the request while the caller is still on the line.
See how Desk follows upOn the call
What happens when the phone rings.
The same answering service for every location, with each location's own answers.
What Desk does here
After hours
When the desk is closed, Desk picks up on the next ring, answers from the location's own information and books or holds the request. If the caller hangs up, a missed call text back goes out within seconds.
Every call is logged in the lead inbox against its location, with the transcript attached.
What your team gets
- Answered on the next ring, every hour
- Quotes only what the booking system shows
- Confirmation sent in writing
- Morning summary per location
The basics
AI answering service or virtual receptionist?
An AI answering service is software that answers your phone, understands what the caller wants and resolves it. The same thing is sometimes called a virtual receptionist or an AI voice receptionist.
A traditional answering service is a person reading from a script who takes a message. An AI answering service works from your own information, so it can quote a rate, check availability, book the request or route it, and it can do so at every location at once. Desk connects it to the lead inbox shared with WhatsApp, website chat and forms.
Start freeHow it differs
- Answers the call itself, not a message about the call.
- Knows each location's own hours, availability, prices and policies.
- Hands over to a person when the request needs judgment, with the full transcript.
Built for
- Hotels, clinics, dealers and franchises
- Brands with 2 to 10,000 locations
- Single locations, on the free plan
- Teams that approve anything sensitive
Where it fits
One part of Desk. The rest is connected.
- 01 Attract
Named in search, maps and AI answersExplore Visibility - 01 Attract
Profiles, reviews and posts kept rightExplore Reach - 03 Nurture
An AI answering service for every locationYou are here - 01 Attract
Local ads measured in the calls Desk answersExplore Ads
FAQ
AI answering service, answered.
What is an AI answering service?
Software that answers your calls, understands the request and resolves it from your own information, instead of taking a message. Desk does this for every location.
Is an AI answering service the same as a virtual receptionist?
In practice yes. Both answer calls on your behalf. Desk also covers WhatsApp, website chat and forms, so the same receptionist works across channels.
What happens when it cannot answer?
It says so, collects the details and hands the request to the right person with the transcript attached. It does not guess.
Does it work for a single location?
Yes. The free plan covers one location. Add calls and WhatsApp when you need them.
Does it work after hours?
Yes. It answers on the next ring at any hour, and sends a missed call text back if the caller hangs up.
Learn more
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Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval