Lead follow-up automation for every location
Nobody waits.
Nobody slips.
Desk keeps every conversation moving: reminders before the visit, nudges when a quote goes quiet, review requests after, and a handover to a person whenever the situation needs judgment.
Free planNo credit cardApprovals where you want them
- Reminders
- Follow-ups
- Review requests
- Handoff
Rules
Nobody waits. Nobody slips.
Desk keeps every conversation moving on its own, and asks you only when something needs judgment.
- Pre-arrival reminder three days before check-inruns on its own
- Check-in details on the morning of arrivalruns on its own
- Airport transfer offer with the reminderruns on its own
- Late checkout reminder at 10 AMruns on its own
- Appointment or table reminder, 24 hours aheadruns on its own
- No-show follow-up with a rebooking linkruns on its own
Every rule runs per location, in the language the guest wrote in.
The basics
What is lead follow-up automation?
Lead follow-up automation is software that sends the next message in a conversation at the right time, so no inquiry goes quiet because someone forgot.
Desk runs the rules per location: a reminder before the visit, a nudge when a quote has no reply, a review request after the stay. Each rule is either on its own or waits for a person, and every action is logged and reversible.
How it works
- Trigger on an event: a quote sent, a booking held, a visit finished.
- Act with a message on the channel the guest uses.
- Stop when the guest answers, or hand over to a person.
Built for
- Hotels, clinics, dealers and franchises
- Brands with 2 to 10,000 locations
- Teams that approve sensitive messages
- Single locations, on the free plan
Where it fits
One part of Desk. The rest is connected.
- 01 Attract
Named in search, maps and AI answersExplore Visibility - 01 Attract
Profiles, reviews and posts kept rightExplore Reach - 03 Nurture
Automations that follow up until it closesYou are here - 01 Attract
Local ads measured in the calls Desk answersExplore Ads
FAQ
Automations, answered.
What can Desk automate?
Reminders, follow-ups on quotes and held requests, review requests, routing to the right person, and escalation when nobody has acted.
Can I approve messages first?
Yes. Mark any rule as needing your OK, and it waits for a person before sending.
Does it stop when the guest replies?
Yes. A follow-up stops when the guest answers, and the thread goes to whoever owns it.
Is it per location?
Yes. Every rule runs per location, in the language the guest wrote in.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval