Local marketing for hotels, restaurants and quick-service chains: search, maps, AI answers, calls and bookings
Every property found,
every guest answered.
Hospitality is searched one city at a time and booked one call at a time. Locus Intelligence gets each property found in search, maps and AI answers, answers every call and message, and follows up until the booking, for one hotel or a group of hundreds.
HotelsRestaurants and QSROne property or a chain
The sector
Travelers ask, then they call. Both have to go right.
of US consumers used ChatGPT or other AI tools for local recommendations in 2026. "Boutique hotel near Times Square with late check-in" is now a question to an assistant.
BrightLocal, Local Consumer Review Survey 2026of consumers read AI-generated review summaries, and 23% would decide on the summary alone. Unanswered reviews write that summary for you.
BrightLocal, Local Consumer Review Survey 2026Calls and messages that arrive when the desk is closed or the floor is full go to the next place on the list. Every one is a direct booking or a table the OTA or the restaurant across the street gets instead.
See how the journey closes itThe journey, for hospitality
Found, contacted, booked, at every property.
The guest's path is the same at a 40-room boutique and a 120-property group: they ask, they check the listing, they call or message, they book. Each step has a product, and one view shows every property.
When travelers ask AI, be the hotel it names.
Travelers now ask ChatGPT, Gemini, Perplexity and Google for "a family hotel near the marina with a pool" or "a late-night restaurant near the station". Visibility runs the real questions for your category, per property and per city, shows which engines name you and who they name instead, and fixes the sources they read: your profile, Tripadvisor, your own pages.
- Prompts for hotels, restaurants and QSR, local and brand
- Who got named instead, and the sources each engine used
- Fixes drafted, shipped after you approve
Every listing right, every review answered.
A hotel lives on Google, Apple Maps, Tripadvisor, Booking-style directories and its own site, and the facts drift: check-in times, the pool, the shuttle, the phone number. Reach keeps every listing matching, answers every review in your voice and in the guest's language, posts the week's offers and photos, and checks the Maps rank from nine points around each property.
- Google Business Profile management for every property
- Reputation management: replies drafted, you approve
- Local SEO for multiple locations, one plan per property
Daniel K.★★★★★
"Landed at 2 AM after a delayed flight and the night team had the room ready in minutes. Breakfast on the terrace was the highlight."
Fill the open rooms, not the sold-out nights.
One Google and Meta campaign structure for every property, with budgets that move daily toward the properties with open rooms and the cheapest direct bookings. Reported in calls and bookings per property, and paused on sold-out nights under a rule you set.
- Google: Performance Max, Maps local ads, Search, Call-only
- Meta: lead forms and store visits with radius targeting
- Budget moves above your threshold wait for your yes
Every call and click lands at the right property.
Call tracking gives each property and each ad its own tracked number, so a call is tied to the listing or the campaign that drove it, and you see missed calls by hour. A fast page per property and a store locator for the group answer everything the listing cannot: rooms, rates, parking, pets, directions.
- Call tracking per property and per source
- Microsites: one fast page per property, kept in sync with the profile
- Store locator for the group, by city and by amenity
The front desk closes. Desk does not.
Desk is the AI receptionist for every property: it answers calls, WhatsApp, website chat and forms in seconds, from that property's own availability, rates and policies, holds and books the room, and follows up before arrival and after checkout. A person takes over the moment it matters, with the whole conversation attached.
- Missed call text back within seconds
- Books direct, into the PMS when connected
- Pre-arrival reminders and review requests, per property
Hi Tom, this is Harbor Hotels Covent Garden. A Deluxe King is free for 14 to 16 March at £240 a night, breakfast included. Shall I hold it?
Yes, please hold it
Done. Your confirmation is on its way, and we will message you check-in details on the 11th.
Booked direct · Added to PMS · Front desk notifiedIn this sector
Hotels, restaurants and QSR, each with its own page.
Hotels
Boutique hotels, resorts and groups: AI answers per city, listings that match the PMS, after-hours calls answered, direct bookings instead of OTA commission.
Restaurants and QSR
Tables, deliveries and drive-through: named for "open now near me", menus and hours right everywhere, reservations and orders answered on WhatsApp and chat.
FAQ
Hospitality, answered.
Does it work for a single hotel or restaurant?
Yes. Reach is free forever for one location, Visibility and Desk have free plans, and the journey is the same at one property as at a hundred.
Can it take bookings and reservations?
Desk holds and books rooms and tables from the property's own availability when the PMS, booking engine or reservation system is connected. Otherwise it holds the request and routes it to your team.
Does it connect to our PMS and booking engine?
The common hotel and restaurant systems connect in a day, with the integrations in Locus Intelligence Enterprise for larger groups. Ask our team about yours.
Which languages does it handle?
Reach replies and posts in 19 languages. Desk answers guests in the language they write in. Each property can use its own.
How do we keep brand standards across properties?
Roles by region and brand decide who approves what. Replies and posts are drafted in the brand's voice and shipped after approval. Every action is logged.
What is the first step?
A free network audit: every property scored, the Maps rank against the top three nearby, whether AI engines name each one, and the top fixes. Then a demo of the plan for your group.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval