AI receptionist for hotels: calls, WhatsApp, chat and forms answered from your own availability and rates
The front desk is busy.
The guest still gets an answer.
Desk is the AI receptionist for hotels. It answers the call on the next ring, quotes the rate from your PMS, holds and books the room, and follows up before arrival, in the guest's language, at every property. Your team takes over the moment it matters.
Free planNo cardHotel PMS and booking engines connect in a day
- Calls
- Website chat
- Forms
- Google Maps messages
DeskHarbor Hotels Midtown · Thursday eveningDesk picks up on the next ring, and if the caller hangs up first, a missed call text back goes out on WhatsApp within seconds.
Hi, do you have a king room for the 14th to the 16th?
Yes. A Deluxe King is available at $240 a night, breakfast included. Shall I hold it for you?Desk · from the PMS, Midtown
Can I check in around 1 AM?
Of course, check-in is 24 hours. I have held the room. Would you like the confirmation by text?
One guest, nine minutes, no OTA commission. Desk does this at every property, every evening.
Hotel use cases
What Desk handles at a hotel.
Answered on the next ring when the desk is closed or busy, from the property's own availability and rates. Missed call text back for the ones who hang up.
Availability checked, the rate quoted, the room held and confirmed into the PMS when connected. No OTA commission on the stay.
Eighteen rooms in November: the details collected, a brief drafted, and the request handed to sales with the conversation attached.
Parking, pets, the shuttle, early check-in, late checkout: answered from your policies in the guest's language, on WhatsApp or chat, at any hour.
Pre-arrival reminder with the night team's number, check-in details on the day, a review request the morning after checkout.
Refunds, policy exceptions and complaints wait for a person. Your team takes over with the full thread. Every action logged.
FAQ
AI receptionist for hotels, answered.
What does an AI receptionist do for a hotel?
It answers calls and messages the moment they arrive, checks availability and rates for that property, holds and books the room, answers pre-arrival questions, and hands over to a person when it should. Desk does this on calls, WhatsApp, website chat, forms and Google Maps messages.
Does it replace the front desk?
No. It answers what the desk cannot: after hours, during check-in rushes, and on channels nobody watches. Anything that needs a person is handed over with the whole conversation.
Does it connect to our PMS and booking engine?
The common hotel systems connect in a day. Until then Desk holds the request, confirms the details and routes it to the desk.
Which languages does it speak?
It answers guests in the language they write or call in, and each property can set its own default.
Can guests tell it is not a person?
Desk introduces itself as the hotel's assistant, answers only from your information, and says so when it does not know. Guests can ask for a person at any time.
What does it cost?
A free plan covers website chat and forms for one property. Calls and WhatsApp are billed per conversation Desk handles, with no seats and no minimum.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval