Live chat for website visitors, location by location
A visitor asks.
The right location answers.
Desk puts a chat on every location page that answers from that location's own rooms, rates, hours and policies, captures the visitor's details and carries on by WhatsApp or email if they leave.
Free planNo credit cardOne chat, every location page
- Website chat
- Location pages
- Continues on WhatsApp
- Or email
What chat does
Chat that knows which location it is on.
An AI chatbot for your website is only useful if its answers are right for the page it is on.
What Desk does here
Answers from your own information
The chat on a property page answers from that property's rooms, rates, parking, pets and check-in times, not from generic text. When it does not know, it says so and collects the question.
Every chat lands in the lead inbox, routed to its location, with the full history attached.
What your team gets
- Answers from your pages, policies and booking system
- Never guesses a price or a policy
- Flags price and refund questions for approval
- Same chat on every location page
Compare
Why not a generic website chatbot?
Swipe sideways to see every column.
 | Generic chatbot | Live chat staffed by people | |
|---|---|---|---|
| Answers from each location's own information | Generic answers | If the agent knows | |
| Available after hours | Yes | ||
| Continues on WhatsApp or email | Sometimes | ||
| Lands in one inbox with calls and forms | |||
| Hands over with approval | Rarely |
Where it fits
One part of Desk. The rest is connected.
- 01 Attract
Named in search, maps and AI answersExplore Visibility - 01 Attract
Profiles, reviews and posts kept rightExplore Reach - 03 NurtureWebsite chat, one inbox with every other channelYou are here
- 01 Attract
Local ads measured in the calls Desk answersExplore Ads
FAQ
Website chat, answered.
Is this a chatbot or live chat?
Both jobs in one. Desk answers instantly like a chatbot, from each location's own information, and hands over to a person when a request needs one.
Can I put it on every location page?
Yes. One setup serves every location page, and each chat answers for the location it is on.
Where do the answers come from?
Your pages, policies and FAQs for each location, plus your booking system when connected.
What if the visitor leaves?
Desk carries on by WhatsApp or email, in the same thread, once it has their contact details.
Is website chat on the free plan?
Yes. The free plan covers one location with website chat and forms.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval