AI receptionist for restaurants: calls, WhatsApp and chat answered during the rush, tables booked, orders captured
The line is out the door.
The phone still gets answered.
Desk is the AI receptionist for restaurants and quick-service chains. It picks up when the floor is full, answers hours, menu and allergen questions from that location's own information, books the table, and captures catering and event requests for your team, at every location.
Free planNo cardReservation systems connect in a day
- Calls
- Website chat
- Forms
- Google Maps messages
DeskJuniper Table Downtown · Friday, 7:40 PMDesk picks up on the next ring, and if the caller hangs up first, a text back goes out on WhatsApp within seconds.
Table for six tonight around 9? One of us is gluten free.
We have a table for six at 9:15 on the patio, or 9:00 inside. The gluten-free menu is marked on the kitchen's allergen sheet and I can send it. Which do you prefer?Desk · from Downtown availability
Inside is fine, send the menu
Booked inside at 9:00 for six under your number. The gluten-free menu is on its way by text.
One call during the rush, three minutes, no host pulled off the floor. Desk does this at every location, every service.
Restaurant use cases
What Desk handles at a restaurant.
Answered on the next ring while the host stand is busy: hours, wait time, parking and walk-in policy from that location's own information.
Party size and time checked against the reservation system when connected, the table held and confirmed. Otherwise the request goes to the host with the details.
Headcount, date, budget and dietary needs collected, a brief drafted, and the request handed to your events lead with the conversation attached.
Answered from the menu and allergen information you approve, in the guest's language, on WhatsApp or chat, and never guessed.
Where is my order, is the drive-through open, can I change the pickup time: answered or routed to the store with the order number.
Complaints, refunds and large-party exceptions wait for a person. Your manager takes over with the full thread. Every action logged.
Where this fits
Part of Desk, built for restaurants and qsr.
FAQ
AI receptionist for restaurants, answered.
What does an AI receptionist do for a restaurant?
It answers calls and messages while the team is busy, gives hours, menu and allergen information from that location, books tables, and captures catering and event requests. Desk does this on calls, WhatsApp, website chat, forms and Google Maps messages.
Can it take reservations?
Yes, when the reservation system is connected it checks availability, holds the table and confirms. Otherwise it collects the details and routes the request to the host.
Does it handle allergen questions safely?
It answers only from the allergen information you approve for each location, says so when it does not know, and hands over to a person for anything medical or uncertain.
Does it work for a chain with drive-through and delivery?
Yes. Each location has its own hours, menu and policies, and Desk answers from that location. Delivery platform orders stay in the delivery platform.
Which languages does it speak?
It answers guests in the language they write or call in, and each location can set its own default.
What does it cost?
A free plan covers website chat and forms for one location. Calls and WhatsApp are billed per conversation Desk handles, with no seats and no minimum.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval