Reach by Locus Intelligence

Reputation management for banks, lenders and insurers: replies within compliance rules, ratings tracked by branch

Customer trust
is built in the replies.

Reach tracks ratings and response time by branch, drafts a reply to every review from your approved language, routes complaints and anything about accounts to the right team, and asks customers for a review after a visit.

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Free for one locationNothing goes live without approvalEvery action logged

  • Google reviews
  • Facebook
  • Ratings
  • Replies
  • AI review summaries
ReachHarbor Trust Bank · reviews by branch
Main Street · 4.2 · response time 7 hoursBest in the regionHealthy
Northgate · 3.4 · response time 8 days13 unanswered reviews, mostly about queuesNeeds attention
Replies drafted by Reach
13 replies for NorthgateDrafted from approved language, none mention account detailsReady
3 reviews routed to the complaints teamMention a fee dispute and a card issueNeeds a person
Approved and posted
10 replies live, 3 handled by the complaints teamLogged and reversiblePosted
Review requests scheduledSent after an appointment, per branchScheduled

One weak branch, thirteen replies, three cases routed. Reach does this across every branch, every day.

Financial services use cases

What Reach handles for financial services.

Variance by branch

Ratings and response time compared across branches so the gap is a number, not a feeling.

Replies from approved language

Drafted for every review and posted after approval, never mentioning account details.

Complaints to a person

Fee, card and fraud-sounding reviews go to the complaints team first, with the reviewer attached.

Review requests after a visit

Customers asked at the right moment, with a direct link to the right profile.

Themes across branches

Queues, staff and product themes by branch, so you fix the cause.

Approvals and an audit log

Roles by region and branch decide who approves, and every action is logged and reversible.

Where this fits

Part of Reach, built for financial services.

Reach by Locus IntelligenceReach by Locus IntelligenceListings, reviews, posts and local rank for every location, one view for head officeExplore ReachLocal marketing for financial servicesAI answers, Maps, reviews, calls and branch visits: the whole journey for banks, lenders and insurersFinancial services

FAQ

Reputation management for financial services, answered.

How should a bank reply to a negative review?

Acknowledge the experience, never discuss account details in public, say what is being done, and move the conversation to a private channel. Reach drafts exactly that and routes complaints to a person.

Does it reply automatically?

Only for the ratings and review types you choose. Everything else waits for one tap from the right person.

Does it protect customer privacy?

Replies never include account information. Reviews that mention accounts or disputes are routed to a person first.

Why do replies matter for AI answers?

AI assistants and Google summarize your reviews. Answered reviews and fixed issues shape that summary.

Is it free for one branch?

Yes. Reach is free forever for one location.

Never miss another customer.

Start with a free audit. See what each location is losing, and where.

Profile score, Maps rank against the top 3, and the fixes that matter most.

Or book a demo
  • Role-based access by region and brand
  • Every action logged and reversible
  • Nothing customer-facing goes live without approval