Reach by Locus Intelligence

Reputation management for healthcare networks: review variance tracked by center and owner, every review answered

Patients read the reviews
before they read the address.

Reach tracks ratings and response time by center and owner, drafts a reply to every review in your voice, routes clinical or complaint reviews to a person, and asks patients for a review after the visit.

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Free for one locationNothing goes live without approvalEvery action logged

  • Google reviews
  • Facebook
  • Ratings
  • Replies
  • AI review summaries
ReachMeridian Health · reviews by center
Koramangala · 4.6 · response time 6 hoursBest in the networkHealthy
Whitefield · 3.9 · response time 4 days11 unanswered reviews, mostly about wait timeNeeds attention
Replies drafted by Reach
11 replies for WhitefieldDrafted in your voice, none mention clinical detailsReady
2 reviews routed to the center headMention a billing dispute and a report errorNeeds a person
Approved and posted
9 replies live, 2 handled by the center headLogged and reversiblePosted
Review requests scheduledSent after the report is delivered, per centerScheduled

One weak center, eleven replies, two cases routed. Reach does this across every center, every day.

Healthcare use cases

What Reach handles for healthcare.

Variance by center and owner

Ratings and response time compared across centers so the gap is a number, not a feeling.

Replies in your voice

Drafted for every review and posted after approval, without confirming or discussing any patient details.

Sensitive reviews to a person

Clinical, billing and safety reviews go to the center head before any reply.

Review requests after the visit

Patients asked after the report or visit, with a direct link to the right profile.

Themes across centers

Wait times, report delays and staff behavior by center, so you fix the cause.

Roles and approvals

Center heads approve their own, head office the sensitive ones, every action logged.

Where this fits

Part of Reach, built for healthcare.

Reach by Locus IntelligenceReach by Locus IntelligenceListings, reviews, posts and local rank for every location, one view for head officeExplore ReachLocal marketing for healthcareAI answers, Maps, reviews, calls and appointments: the whole journey for labs, clinics and pharmaciesHealthcare

FAQ

Reputation management for healthcare, answered.

How should a healthcare provider reply to a review?

Thank the reviewer, address the general concern, never confirm that the person was a patient or discuss details, and offer a direct contact. Reach drafts exactly that and routes sensitive ones to a person.

Does it reply automatically?

Only for the ratings and review types you choose. Everything else waits for one tap from the right person.

Does it protect patient privacy?

Replies never include health details. Reviews that mention clinical matters are routed to a person first.

Why do replies matter for AI answers?

AI assistants and Google summarize your reviews. Answered reviews and fixed issues shape that summary.

Is it free for one center?

Yes. Reach is free forever for one location.

Never miss another customer.

Start with a free audit. See what each location is losing, and where.

Profile score, Maps rank against the top 3, and the fixes that matter most.

Or book a demo
  • Role-based access by region and brand
  • Every action logged and reversible
  • Nothing customer-facing goes live without approval