Reach by Locus Intelligence

Reputation management for retail stores: ratings tracked by store, every review answered, themes flagged

Shoppers read the reviews
before they read the address.

Reach tracks ratings and response time by store, drafts a reply to every review in your voice, routes complaints to the store manager, and asks shoppers for a review after the purchase.

Book a demoRun a network audit

Free for one locationNothing goes live without approvalEvery action logged

  • Google reviews
  • Facebook
  • Ratings
  • Replies
  • AI review summaries
ReachHarbor & Grain Home · reviews by store
Midtown · 4.5 · response time 4 hoursBest in the chainHealthy
Lakeshore · 3.7 · response time 5 days12 unanswered reviews, mostly about deliveryNeeds attention
Replies drafted by Reach
12 replies for LakeshoreDrafted in your voice for the store manager to approveReady
2 reviews routed to the store managerMention a damaged item and a refund disputeNeeds a person
Approved and posted
10 replies live, 2 handled by the store managerLogged and reversiblePosted
Review requests scheduledSent after the purchase or the delivery, per storeScheduled

One weak store, twelve replies, two cases routed. Reach does this across every store, every day.

Retail use cases

What Reach handles for retail.

Variance by store

Ratings and response time compared across stores so the gap is a number, not a feeling.

Replies in your voice

Drafted for every review and posted after approval.

Complaints to a person

Refund, damage and safety reviews go to the store manager first.

Review requests after purchase

Shoppers asked at the right moment, with a direct link to the right profile.

Themes across stores

Delivery, stock and staff themes by store, so you fix the cause.

Roles and approvals

Store managers approve their own, head office the sensitive ones, every action logged.

Where this fits

Part of Reach, built for retail.

Reach by Locus IntelligenceReach by Locus IntelligenceListings, reviews, posts and local rank for every location, one view for head officeExplore ReachLocal marketing for retailAI answers, Maps, reviews, calls and store visits: the whole journey for retail brandsRetail

FAQ

Reputation management for retail, answered.

How should a store reply to a negative review?

Acknowledge the specific issue, apologize without excuses, say what is being done, and offer a direct contact. Reach drafts exactly that and routes refund disputes to a person.

Does it reply automatically?

Only for the ratings and review types you choose. Everything else waits for one tap from the right person.

Why do replies matter for AI answers?

AI assistants and Google summarize your reviews. Answered reviews and fixed issues shape that summary.

Does it work for franchise stores?

Yes. Roles can be set by franchisee so each approves their own replies.

Is it free for one store?

Yes. Reach is free forever for one location.

Never miss another customer.

Start with a free audit. See what each location is losing, and where.

Profile score, Maps rank against the top 3, and the fixes that matter most.

Or book a demo
  • Role-based access by region and brand
  • Every action logged and reversible
  • Nothing customer-facing goes live without approval