Missed call text back for every location: the call you missed, answered by text within seconds
A missed call
is a customer who called.
They found you, they chose you, they dialed. Then the desk was busy. Locus Intelligence sends a missed call text back within seconds, handles the reply, and books the appointment or the room, at every location, around the clock.
Works with your existing numberSMS and WhatsAppLive in a day
- Missed calls
- SMS
- Booked, into your calendar or PMS
The problem, as a cost
Every missed call is a booking that went to the next name on the list.
The caller already decided. A call that rings out at 7:42 PM is not a lost lead to chase next week; it is a guest or a patient who books with the second option within minutes. Across twenty locations, a handful of missed calls a day each is a full-time salesperson's worth of bookings, lost quietly.
Leads contacted within an hour are about seven times as likely to qualify as those contacted an hour later (Harvard Business Review, 2011). A text back in twenty seconds is the fastest contact there is.
What it costs you, roughly
Your numbers, your assumptions. This is arithmetic on what you enter, not a result we claim.
Missed call text back
The call rings out. The booking still happens.
Harbor Hotels Covent Garden, 7:42 PM. Scroll to follow it through.
- 017:42 PM, the call is missedThe desk is checking in a group. Six rings, then nothing.
- 027:42 PM, the text backWithin seconds, on WhatsApp or SMS, from the hotel's own number: "Sorry we missed you. How can we help?"
- 037:44 PM, the reply, handledDesk reads the request, checks availability and rates for this property, and answers.
- 047:46 PM, bookedRoom held and confirmed, added to the PMS, front desk notified. The guest never had to call again.
How it works
Four steps, three products.
Each location and each source gets a tracked number, so a missed call is known the moment it rings out, with the caller's number and where they found you.
Call trackingWithin seconds, on WhatsApp or SMS, from the location's own number, in a message you approved once. No app for the caller to install.
DeskDesk answers from that location's own availability, prices and policies, books or holds the request, and hands over to a person for anything sensitive.
DeskThe missed call, the text, the booking and the follow-up land in the leads inbox against the person, and the review request goes out after the visit.
ReachIndustries
Wherever the phone rings out.
FAQ
Missed call text back, answered.
What is missed call text back?
An automatic text, on SMS or WhatsApp, sent to a caller whose call was not answered, within seconds, from your own number. With Desk the reply is handled too, so the conversation ends in a booking rather than a message nobody reads.
Does it work with our existing phone numbers?
Yes. Call tracking adds tracked numbers per location and source, or works with the numbers you have. The text back goes out from the location's own number.
Does the caller need WhatsApp?
No. Desk uses WhatsApp where the caller has it and SMS where they do not.
What if the caller wanted a person?
They can ask at any time and Desk hands over with the whole thread. You can also set which requests always go to a person, such as complaints or refunds.
How fast is it live?
Usually a day: connect the numbers, approve the text, connect the calendar or PMS if you want bookings confirmed automatically.
Which products does it use?
Call tracking for the missed call, Desk for the text back and the reply, and Reach for the leads inbox and the review request. Locus Intelligence Enterprise includes all four products.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval