Multi-location review management: every review answered, at every location
Hundreds of reviews a month.
Every one answered.
Locus Intelligence drafts a reply to every review at every location in your brand voice, routes the unhappy ones to a person, and asks happy customers for the next review, so the replies stop depending on who has time.
Replies in your brand voiceYou approve what goes liveEvery location, one queue
Reach
Desk- Reviews
The problem, as a cost
Every unanswered review is a public conversation nobody joined.
Reviews are read by the next customer before they call. A reply tells them someone is home. At one location it is a ten-minute job. At thirty it is a part-time role, and in practice it does not get done.
The work is also uneven. Positive reviews need a quick thank you. Negative reviews need the right person, quickly, with the right tone. One queue per location cannot do both.
What replying by hand costs you, roughly
Your numbers, your assumptions. This is arithmetic on what you enter, not a result we claim.
Reviews at scale
One queue. Every location. The right reply, every time.
Lark and Finch Salons, 31 salons, four weeks. Scroll to follow it through.
- 01The queue builds up212 reviews waiting across 31 salons. Some are a week old, and one is a complaint.
- 02Sorted, not skimmedThank-yous drafted in your voice. The complaint routed to the salon manager with the context.
- 03Approve in one tapReplies posted after approval, and a review request goes to the customers who had a good visit.
- 04Four weeks laterEvery review answered inside two days, and the complaint resolved publicly.
How it works
Four steps, one queue.
Reviews from every location arrive in one list, oldest first, with the location and the context attached.
ReachA reply is drafted for each review in your brand voice, so thank-yous are quick and specific.
ReachComplaints and refund requests are routed to the right manager, and Desk hands over with the whole thread.
DeskA review request goes out after the visit, so the next review arrives without chasing.
DeskIndustries
Wherever customers read before they call.
FAQ
Multi-location review management, answered.
What is multi-location review management?
Answering and growing reviews across every location from one queue, in one brand voice, with the right person handling the reviews that need one.
Will replies go out without approval?
No. Replies are drafted in your voice and you approve them, in bulk for the thank-yous and one by one for anything sensitive.
What about negative reviews?
They are routed to the right manager with the context, and Desk hands over with the whole thread. You can set which kinds of review always go to a person.
Does it ask customers for reviews?
Yes. A review request goes out after the visit, so the next review arrives without anyone chasing.
Which products does it use?
Reach for the review queue and the replies, and Desk for the handover and the review request. Reach is free for one location.
Where do I start?
Run the free profile audit, which shows how many reviews are unanswered at each location.
Never miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval