Google review response examples: 40 templates for every star rating

Thanks so much, {first name}! We are glad {detail they mentioned} hit the spot. See you next time.

Use for brief five star reviews with one detail.

Thank you, {first name}. I shared your review with {staff name}, who was very happy to read it. {Staff name} will be glad to look after you again on your next visit.

Always pass named praise to the staff member. It costs nothing and they will remember it.

Welcome, {first name}, and thank you for choosing {business} for your first {service}. We are glad {detail} went smoothly. If you need anything before your next visit, call us on {phone}.

For new customers. The phone line gives them a reason to call you, not a competitor.

Thank you, {first name}. After {number} visits you know the team well, and we appreciate you taking the time to write this. See you {next usual visit, e.g. next Friday}.

Only use the visit count if the customer mentioned it in the review.

Thank you for such a detailed review, {first name}. Reading that {detail 1} and {detail 2} made the team's week. Reviews like yours help other people decide, and we are grateful you took the time.

Match effort with effort. A long review deserves a reply that shows you read all of it.

Thanks, {first name}, glad you enjoyed {detail}. You are right about {their suggestion}, and we are {what you are doing about it}. We hope to earn that fifth star next time.

A four star review usually holds one suggestion. Acknowledge it directly.

Thank you for the four stars, {first name}. Glad {detail} worked well for you. If there is anything we could do better, I would like to hear it: {email}.

Invite the missing point privately. Do not ask them to change the rating.

{Reply in the reviewer's language, using the same four parts.}

Example (Spanish): ¡Gracias, {nombre}! Nos alegra que {detalle} le haya gustado. Le esperamos pronto.

Reply in the language the review was written in. If no one on staff speaks it, use the review reply generator and have someone check the draft.

Thank you for the five stars, {first name}. We appreciate it and look forward to seeing you again.

Thanks for the rating, {first name}. If there is one thing we could do better next time, we would love to hear it at {email}.

Thank you for rating us, {first name}. It sounds like we fell short somewhere, and I would like to know where. Could you email me at {email} or call {phone}? I read every message myself.

Hi {first name}, we are sorry your experience did not meet your expectations. We could not find details in your review, so please contact {manager name} at {phone} or {email}. We would like to understand what happened and fix it.

Do not guess at what went wrong in public. You may be wrong, and a guess can reveal private details.

Thank you for the honest review, {first name}. Glad you liked {positive detail}. You are right that {issue} was not good enough. We have {specific change} since your visit, and we hope you will give us another try.

Thanks for the feedback, {first name}. We hear you on price. Our {service} includes {what is included}, and we list all prices at {url or place}. If anything on your bill was unclear, call me at {phone} and I will walk you through it.

Explain value calmly. Never quote a discount in the reply itself.

Thank you, {first name}. A {wait time} wait is longer than we want for anyone. We are {change, e.g. adding staff at lunch} so it does not happen again. Thanks for sticking with us.

Thanks for stopping by, {first name}. "Fine" is not the bar we aim for. If you have one suggestion that would make your next visit better, send it to {email}. We do read them all.

Hi {first name}, thank you for telling us, and I am sorry. {Specific failure} is not the standard we hold ourselves to. I have {action taken}. I would like to make this right personally: please call me, {manager name}, on {phone}.

Use when the complaint is clearly valid. Owning it fully is the fastest way to earn back trust.

Hi {first name}, I am sorry you were treated that way. Everyone who walks in should feel welcome. I am looking into what happened on {date if given} and would like to hear your side directly: {phone} or {email}.

Do not name or defend the staff member in public. Handle it internally.

Hi {first name}, thank you for letting us know about {issue}. That should not have happened. Our work is covered by {guarantee or policy}, and we would like to {inspect, redo, replace} it. Please call {phone} and ask for {name}.

Hi {first name}, I am sorry the bill was a surprise. We want every charge to be clear before work starts. I cannot discuss account details here, so please call {name} on {phone} and we will go through it line by line.

Never post amounts, account details or invoice numbers in a public reply.

Hi {first name}, thank you for your patience and for telling us. Waiting {wait time} past your booking is not acceptable. We have {change made}. If you are willing to come back, call {phone} and ask for {name} so we can make sure it goes right.

Hi {first name}, thank you for the review. We take every concern seriously. Our records show things a little differently, and we would like to understand what happened. Please contact {name} at {phone} so we can talk it through.

Correct facts gently and without detail. Never say "you are lying" or publish records.

Hi {first name}, thank you for speaking with us after your visit. We are glad we could {resolution}, and we have {change made} so it does not happen to anyone else.

Only post this if the customer agreed to the resolution. It shows future readers that problems get fixed.

Hi {first name}, we are sorry you had a bad experience with us. We would like to understand what went wrong. Please reach {manager name} directly on {phone}.

When a review is heated, write less. Two calm sentences beat a long defense every time.

Hi {name}, thank you for your feedback. We take every review seriously, but we could not find a visit or order matching your description. Please contact {manager name} at {phone} so we can look into it.

Neutral and factual. Readers draw their own conclusion.

Hi {name}, thank you for the review. We think this may be about a different business, as we do not {offer that service, have that location}. If we are wrong, please call {phone} and we will gladly look into it.

We have received several reviews in a short time that do not match any customer visit. We have reported them to Google. If you are a genuine customer with a concern, please contact {manager name} on {phone}.

Post this on one of the reviews only, or not at all, depending on volume. Do not pay anyone who demands money to remove reviews; Google says it is improving detection of these scams and pausing new reviews during spam spikes (Google blog, April 2026).

Thank you for your feedback. We work hard to support our team and our customers, and we would welcome a direct conversation about this. Please contact {owner name} at {email}.

Never reveal employment details or reasons someone left. Report the review under conflict of interest.

Thank you, {first name}! The {dish} is a kitchen favorite too, and we are glad it lived up to it. Come back on {day} for {regular feature, e.g. the weekend specials}.

Hi {first name}, I am sorry the {dish} arrived {issue}. That should never leave our kitchen. I have spoken to our head chef about it. I would like to hear more: please call {phone} and ask for {manager name}.

Thank you for your kind words. Our team works hard to make every visit as comfortable as possible, and we are glad it showed.

Healthcare replies must not confirm that the reviewer is a patient, or mention any treatment, even if they did. Keep replies generic and check your privacy obligations with your compliance lead.

Thank you for sharing this. We take all feedback seriously, and we are not able to discuss any details here to protect privacy. Please call our practice manager, {name}, on {phone} so we can listen and help.

Thanks, {first name}! Glad {service, e.g. the brake job} was done on time and the car is running well. {Advisor name} will be happy to see you at your next service.

Hi {first name}, I am sorry about {issue}. You should leave with your car fixed right and the price you agreed. Please call our service manager, {name}, on {phone} and we will look at it with you.

Thank you for staying with us, {first name}. We are glad you enjoyed {detail, e.g. the rooftop breakfast}. We have shared your note with {team}. We hope to welcome you back.

Dear {first name}, I am sorry your room was {issue}. That is not the stay we promise. Our housekeeping manager has {action}. Please email me at {email} so I can follow up personally.

Thanks, {first name}. Glad {technician} got your {system} working again {timing detail, e.g. the same afternoon}. Save our number for next time: {phone}.

Hi {first name}, I am sorry we missed your appointment window. Your time matters, and we should have called ahead. I have {change made}. Please call me on {phone} so we can rebook at a time that suits you.

Thank you, {first name}! Glad {staff name} helped you find {product}. We get new {category} in every {frequency}, so drop by again soon.

Hi {first name}, I am sorry the return was frustrating. Our policy is {short policy}, and we should have explained it clearly at the till. Please contact {store manager} on {phone} and we will look at your case.