Question

How do I deal with fake reviews on Google?

Short answer 27 words

Flag the review through your Business Profile with a clear reason, keep evidence, and reply politely in case others read it. Google decides whether to remove it.

The fuller answer

Do not retaliate.

Genuine reviews you simply dislike are not removed. Steps and appeal are in removing negative reviews, and Google's fake engagement policy lists what counts.

Handling a fake review
  1. 01DocumentScreenshot and link
  2. 02ReportFake engagement
  3. 03ReplyBrief and calm
  4. 04CheckReview status
  5. 05AppealOnce if kept
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Your next steps

Today

  1. Screenshot and report the review.

This week

  1. Check its status.

This month

  1. Ask real customers for reviews to balance.
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