Question
What is online reputation management?
Reach · AttractShort answer 28 words
Online reputation management is monitoring, replying to and learning from what people say about a business online, mainly reviews, so the picture customers see is accurate and current.
The fuller answer
It covers review sites, social mentions and search results.
For a business with locations, it is done per location. See reputation management and review management software.
- 01MonitorNew reviews
- 02RespondEvery one
- 03AskRecent customers
- 04LearnFix repeat issues
Your next steps
Today
- List where you are reviewed.
This week
- Reply to every unanswered review.
This month
- Add a weekly review request habit.
Reach by Locus IntelligenceReach keeps every location accurate and answers its reviews, per location, with approval before anything posts. Free for one location, no card.
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Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval