A network health score is a composite metric that combines multiple location-level performance signals across all of a brand’s dealer or franchise locations into a single number that represents the overall operational health of the distribution network.
Individual location scores, covering dimensions like review rating, call handling quality, listing accuracy, and accountability responsiveness, are aggregated across the full network to produce the composite. The network health score therefore reflects not just average performance but the distribution of performance: a network where 80 percent of locations score highly has a higher health score than one where a few locations score very highly and many score poorly, even if the averages are similar.
Network health scores serve two primary purposes. First, they give leadership a single number that summarises the state of the distribution network, which is useful for executive communication and for tracking progress over time without requiring detailed location-by-location analysis in every conversation.
Second, they provide a benchmark against which individual regional and location scores can be compared. A location with a score of 65 means little in isolation. A location with a score of 65 in a network where the average is 82 signals a significant underperformer. The network score provides the context that makes individual location scores actionable.
See how Locus Intelligence manages this across your dealer network in 30 days.