Question
What is a network health score?
Enterprise · EngageShort answer 47 words
A network health score is a single number that summarizes how well a group of locations meets the standards set for it, such as profile accuracy, call handling, response times and reviews. It shows leadership where to look first; it does not replace the detail behind it.
The fuller answer
What goes into a network health score
Organizations define the inputs themselves. Common ones are profile accuracy (hours, phone, categories), calls answered, review rating and reply rate, enquiry reply time and how long flagged issues stay open. Four to six inputs is usually enough.
How it is calculated
Each location is scored on every input against its standard, the inputs are weighted by business impact, and location scores roll up into region and network scores. The formula should be written down and shared with the people it scores.
How to read it
Read score and trend together. A low score that is rising needs coaching. A high score that is falling needs a look before it drops. Always show the spread as well as the average, because an average hides a weak bottom group.
Network health score vs accountability score
An accountability score usually describes one location. A network health score summarizes many. Both depend on the standards behind them, and neither is a verdict on its own.
Locus Intelligence Enterprise lets you set the inputs and see the score by region and brand. See also KPIs for a dealer network and multi-location SEO.
| Input | What it shows | Where it comes from |
|---|---|---|
| Profile accuracy | Hours, phone, address and categories match your standard | Profile and listing data |
| Call handling | Share of calls answered, speed, after-hours handling | Call tracking |
| Review rating and replies | Rating trend and share of reviews answered | Review data |
| Enquiry reply time | How fast leads are answered | Lead inbox or CRM |
| Issue closure | How long flagged problems stay open | Escalation log |
Illustrative inputs. You define which ones count and how much each is worth.
- 01Pick measures4 to 6 inputs
- 02Set standardsWhat "good" means
- 03WeightBy business impact
- 04Roll upLocation, region, network
- 05ReviewDrill into the detail
Write the formula down and share it with the people it scores.
Low and sliding. Escalate to the region.
Low but improving. Coach, do not punish.
High but sliding. Find the cause before it drops further.
High and rising. Ask what they do differently.
Mistakes to avoid
- A black-box formula
Instead: If dealers cannot see how the score is built, they will not trust it. Publish the inputs and weights.
- Too many inputs
Instead: Past six or so, the score blurs. Fewer, clearer measures change behavior more.
- Using it as the verdict
Instead: It points to where to look. Check the underlying detail before acting on a location.
Your next steps
Today
- List the 4 to 6 measures your network can already track.
This week
- Define a standard for each and a simple weighting, then score five locations by hand.
This month
- Roll the score out to every location with the formula shared, and review the bottom group weekly.
See every location, on one dashboardLocus Intelligence Enterprise covers every location with all products and a managed team, for networks of 50 or more locations.
Frequently asked questions
What is a good network health score?
There is no universal number. A score is only meaningful against the standard you set and its own trend over time.
How is a network health score calculated?
Each location is scored on agreed measures against a standard, the measures are weighted, and scores roll up by region and network. Locus Intelligence Enterprise lets you set the inputs.
Is it the same as an accountability score?
Similar idea at different levels. An accountability score is usually per location; a network health score summarizes the group.
How often should it update?
Weekly is a practical rhythm for most networks: fast enough to catch problems, slow enough to act on them.
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Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
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