Question

What should an AI receptionist never answer on its own?

Locus Intelligence team
Updated 2 min readDesk · Nurture

Short answer 31 words

Anything that needs judgment or carries risk: complaints, refunds, medical or legal advice, safety issues and anything outside the information it has. Those go to a person with the full conversation.

The fuller answer

You decide the rule, per location.

See the rollout guide.

Should it answer alone?
  1. Is the answer in the business information?
    No
    Hand over to a person.
    Yes
  2. Does it involve a complaint, refund or safety issue?
    No
    Hand over to a person.
    Yes
    Hand over to a person.

Your next steps

Today

  1. List topics that must go to a person.

This week

  1. Set the rule per location.

This month

  1. Review handovers.
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Desk answers calls, WhatsApp, website chat and forms in seconds from each location's own information, books, and follows up.

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