Glossary
Appointment reminder
A Desk term, defined for businesses with locations.
Desk · NurtureDefinition 17 words
A message sent before a booking to confirm it and cut no-shows, by SMS, WhatsApp or email.
In practice
A reminder should let the customer confirm, change or cancel in one reply, and should go to the right location's calendar.
Related terms
Desk handles this on every channelCalls, WhatsApp, website chat and forms answered in seconds from each location's own information, booked, and followed up. Free plan, no card.
Read next: How AI receptionists work.
Related
All termsSpeech to booking, step by step, and what it needs from you.
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