Glossary
Lead inbox
A Desk term, defined for businesses with locations.
Desk · NurtureDefinition 22 words
One place where calls, messages, forms and chats from every channel land, routed to the right location and assigned to a person.
In practice
A shared inbox means a question is answered once and head office sees every conversation.
Related terms
Desk handles this on every channelCalls, WhatsApp, website chat and forms answered in seconds from each location's own information, booked, and followed up. Free plan, no card.
Read next: Best website chat for small businesses.
Related
All termsSeven options, free plans, published prices and setup tips.
Guide · Desk · 11 minGoogle Business Profile auditScore one profile or your whole network, free.
Free tool · Reach · 2 minutesAI visibility checkerWhether ChatGPT, Gemini, Perplexity and Claude name you, and who they pick instead.
Free tool · Visibility · 1 minuteNever miss another customer.
Start with a free audit. See what each location is losing, and where.
Profile score, Maps rank against the top 3, and the fixes that matter most.
Or book a demo- Role-based access by region and brand
- Every action logged and reversible
- Nothing customer-facing goes live without approval