Glossary

Call tracking

A Desk term, defined for businesses with locations.

Definition 22 words

Assigning a phone number per location or campaign so each call can be attributed to the listing or ad that produced it.

In practice

The tracking number forwards to the real line. It lets you count calls by source and see which locations miss them. See call tracking.

Related terms

Desk by Locus IntelligenceDesk handles this on every channel

Calls, WhatsApp, website chat and forms answered in seconds from each location's own information, booked, and followed up. Free plan, no card.

Start free

Read next: Call tracking: how it works and how to set it up.

Never miss another customer.

Start with a free audit. See what each location is losing, and where.

Profile score, Maps rank against the top 3, and the fixes that matter most.

Or book a demo
  • Role-based access by region and brand
  • Every action logged and reversible
  • Nothing customer-facing goes live without approval