ChatGPT and Claude prompts for your Google Business Profile

1. 1

   Reply to a happy review

   You are the owner of [business name] (restaurant in [your area]). Write a reply to this Google review from one of our guests. Keep it under 60 words, warm and specific: mention one detail from their review and invite them back for their next meal. Don’t offer discounts or gifts, and don’t repeat their full name. Review: [paste the review here]

   Why this works: Google’s reply tips ask for short, polite replies that mention a detail from the visit. A detail shows a person read the review.

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2. 2

   Reply to a complaint

   You are the owner of [business name] (restaurant in [your area]). A customer left this negative Google review. Write a calm reply under 80 words that thanks them, apologises for the specific problem they describe, says what will change, and asks them to contact us at [phone or email] to sort it out. Don’t argue, don’t mention any private detail about their meal, and don’t blame staff by name. Review: [paste the review here]

   Why this works: Google’s tips say to apologise when it fits, never share a reviewer’s private details, and move complex issues to phone or email.

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3. 3

   Reply to a star-only rating

   You are the owner of [business name] (restaurant in [your area]). Customers often leave a star rating with no text. Write three different one-sentence replies we can rotate for those ratings. Each should thank them without sounding copied, and one should mention [what customers love about you].

   Why this works: Google’s tips warn against the same thank-you on every review. Three versions keep rating-only replies from reading like a template.

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From Google Help:Tips for replies