Question

How does call tracking work?

Locus Intelligence team
Updated 2 min readDesk · Nurture

Short answer 31 words

Call tracking assigns a phone number per location or campaign, so each call can be attributed to the listing or ad that produced it. The number forwards to your real line.

The fuller answer

It lets you count calls by source and see which locations miss them.

See call tracking.

How it works
  1. 01Tracked numberPer location or ad
  2. 02Customer callsFrom listing or ad
  3. 03ForwardsTo your real line
  4. 04LoggedSource recorded

Your next steps

Today

  1. List sources of calls.

This week

  1. Plan numbers per source.

This month

  1. See call tracking.
Desk by Locus IntelligenceDesk by Locus Intelligence

Desk answers calls, WhatsApp, website chat and forms in seconds from each location's own information, books, and follows up.

See how it works

Related questions

What is an AI receptionist?Is an AI receptionist the same as an answering service?What is missed call text back?Can an AI receptionist take a hotel booking?What should an AI receptionist never answer on its own?How fast should a business reply to a lead?

Related

All questions
How AI receptionists work

Speech to booking, step by step, and what it needs from you.

Guide · Desk · 10 minMissed call text back: setup and scripts

How it works, five scripts to copy, and the US texting rules to check.

Guide · Desk · 10 minAI receptionist for businesses with locations

What to automate, what to keep for people, and how to roll it out location by location.

Guide · Desk · 11 min

Never miss another customer.

Start with a free audit. See what each location is losing, and where.

Profile score, Maps rank against the top 3, and the fixes that matter most.

Or book a demo
  • Role-based access by region and brand
  • Every action logged and reversible
  • Nothing customer-facing goes live without approval