Question

What is call governance for a dealer network?

Locus Intelligence team
Updated 2 min readEnterprise · Engage

Short answer 31 words

Call governance is setting and checking standards for how dealers handle calls: answer rates, speed, after-hours handling and follow-up. Calls are recorded in a way that lets the brand see patterns.

The fuller answer

It turns "we think dealers miss calls" into a number per dealer.

See the call governance use case.

Call standard for dealers

Answering
Follow-up
Call governance loop
  1. 01Standard
  2. 02Track
  3. 03Flag misses
  4. 04Notify owner
  5. 05Check fix

Your next steps

Today

  1. Define what "answered" means.

This week

  1. Track calls for a pilot group of dealers.

This month

  1. Report answer rate per dealer.
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Related questions

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