Guides, questions, comparisons, free tools and insights for multi-location marketing

Everything we know about getting every location found.

One library for every product. Each guide, question, tool and comparison has one home here, tagged by product, journey stage and industry, so you find it whether you came from Reach, Desk or a search.

The library.

Attribute (Google Business Profile)

A fact on a profile such as wheelchair access, free Wi-Fi or late check-in. Engines read attributes to answer specific questions.

Glossary · Reach · 2 min
Citation

A mention of a business's name, address and phone number on another site, such as a directory. Consistent citations support local rank.

Glossary · Reach · 2 min
Duplicate listing

A second profile for the same location on the same directory. Duplicates split reviews and confuse maps and engines.

Glossary · Reach · 2 min
Google Business Profile

The free Google listing that controls how a location appears on Search and Maps: hours, photos, reviews, attributes, posts and messages.

Glossary · Reach · 2 min
Google Posts

Short updates published on a Google Business Profile, such as offers, events and news. They expire and are read by engines as recency signals.

Glossary · Reach · 2 min
Knowledge panel

The information box Google shows for a recognized entity, built from its profile and other trusted sources.

Glossary · Reach · 2 min
Listings management

Keeping every directory and map where a location appears complete, consistent and current, including Google, Apple Maps, Bing and review sites.

Glossary · Reach · 2 min
Local pack

The three map results Google shows for a local query, with ratings and directions. Also called the map pack or three-pack.

Glossary · Reach · 2 min
Local SEO

The practice of ranking a location for searches with local intent, through its profile, citations, reviews and location pages.

Glossary · Reach · 2 min
MCP (Model Context Protocol)

An open standard that lets an AI assistant such as ChatGPT or Claude use an outside tool. Reach is available as an MCP server.

Glossary · Reach · 2 min
NAP consistency

Name, address and phone number matching exactly across every listing. Mismatches lower trust with maps and engines.

Glossary · Reach · 2 min
Rank grid

A map of a location's Maps rank measured from several points around it, since rank changes with where the searcher stands.

Glossary · Reach · 2 min
Reputation management

Monitoring, replying to and learning from reviews across every site where a location is reviewed.

Glossary · Reach · 2 min
Review request

Asking a customer for a review after a visit, by SMS, WhatsApp or email, with a direct link to the right profile.

Glossary · Reach · 2 min
Review response rate

The share of reviews a location has replied to. Engines and customers both read replies.

Glossary · Reach · 2 min
Review velocity

How many new reviews a location receives per week or month. Recent reviews matter more than the total.

Glossary · Reach · 2 min
Store locator

A page or tool on a website that lets customers find the nearest location by address, city or map, with each location's details and a way to act.

Glossary · Reach · 2 min
Location pages

A web page for one location with its own address, hours, services, directions and booking, so search engines and customers can find that location specifically.

Glossary · Reach · 2 min

Product resource hubs

One library, one curated page per product.

Every item lives once, here, at its own URL. Each product also has a curated, indexable hub, such as /visibility/resources/, with its own intro and the items tagged for it, so a guide that serves Reach and Desk is never duplicated under either.

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Profile score, Maps rank against the top 3, and the fixes that matter most.

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