How to add FAQ answers and videos to Google Business Profile now that Q&A is gone

Can you still add FAQs to Google Business Profile?

Not as a separate FAQ or Q&A box anymore. Google has replaced the public Q&A section with an Ask experience where customers get an instant AI answer drawn from your business information and reviews (Google's announcement), and the Q&A API ended on November 3, 2025 (change log). To add FAQ answers to your Google Business Profile today, write them into the fields Google reads: the description, services, posts, attributes, and the FAQ page on your website.

Google's announcement says owners can still answer questions in the Business Profile and that published answers continue to inform Google's understanding of the business. If your dashboard still shows a questions area, use it. But do not rely on it alone: the fields below are visible and permanent.

Limits from Google Business Profile Help: [edit your profile](https://support.google.com/business/answer/3039617), [services](https://support.google.com/business/answer/9455399), [posts](https://support.google.com/business/answer/7662907).

How to add FAQ answers to your profile, step by step

1. Collect the questions

   Ask your front desk for the ten questions they hear most, and read your last 50 reviews for doubts customers raise.

2. Pick the top five

   The ones that decide whether someone books: price range, area served, parking, wait time, booking method.

3. Write them into the description

   Answer each in one short sentence. Check it with the description checker.

4. Add the rest to services and attributes

   A question about a service goes in that service's description. Tick every true attribute (what an attribute is).

5. Post one FAQ a week

   Turn each remaining question into an Update post with a photo.

6. Publish the full FAQ on your website

   On the location page your profile links to, with FAQ schema where it fits.

Question we get every week: {question}?
{Direct answer in one or two sentences.}
{One helpful detail: when, where, how much time it takes.}
{Call to action: Book online / Call us / Visit us at {street}.}

Can I add videos to my Google Business Profile?

Yes. You can add videos to your Google Business Profile from Google Search or Maps, alongside photos. Videos can be up to 30 seconds long, up to 75 MB, and 720p or higher. They appear only after the profile is verified, and Google says it can take 24 to 48 hours before they show (Google Help). Posts can include video too (Google Help).

How to add a video

1. Find your profile

   Search your business name and city on Google or open it in Google Maps, signed in as an owner or manager.

2. Open Photos

   Select Photos, then Add photos.

3. Choose the video

   You can select several photos and videos at once.

4. Wait for review

   It shows as Pending while it processes. Check back after 48 hours.

The same flow adds photos; see how to add photos to your Google Business Profile. For cover and logo sizes, use the photo sizes and resizer.

Posts, photos and videos on a schedule

Reach by Locus Intelligence plans and drafts your posts and photo updates, checks your profile weekly and keeps answers current across locations, with your approval before anything goes live. Free for one location, no card.

Start free

See the posts and photos feature, the full Google Business Profile optimization checklist and the dated list of Google Business Profile updates in 2026.

Google Business Profile audit

Business nameAudit

Free. You get a profile score, your Maps rank against the top 3, and the fixes that matter most.